FREQUENTLY ASKED QUESTIONS
Got a question about glow market, your order or a product type?
Have a read through our FAO and if you still can't find the answer you're looking for, send us an email at email@example.com.
We can’t make any promises, but we will try our best. Please email firstname.lastname@example.org with any requests. If your order has already been despatched, you will need to return and buy the correct product.
Changed your mind? Please send us an email via email@example.com with information on your order. If your order has already been despatched, you will need to return the product for a refund.
If we have any discounts or promotions running, you can find them on our homepage or by signing up to our newsletter where we can keep you up to date with all the latest goings on.
You should receive a confirmation email once your order has been placed. Once shipped, you will also receive a confirmation email notifying you of this.
We aim to ship that very same day (with the exception of weekends and bank holidays) and standard shipping shouldn't take longer than 5 days. Please wait 14 days after receiving your shipping confirmation before getting in touch and we will chase it for you.
We have two options: next-day delivery and standard delivery.
Standard delivery will take 3-5 working days, whilst next day delivery take will be delivery the next working day if ordered before 5pm.
Standard postage is FREE as part of our launch celebrations but if you’re in a rush, next day is £4.50 if you order before 5pm.
Currently no, but watch this space. At the moment, we only ship within the UK.
Self-care also means taking care of our environment. Whilst every brand is different and uses different packaging for the products, we aim to be as green as we can on our end. To ensure that your products, especially the glass ones, arrive safely, they are packed in eco-friendly paper bubble wrap and eco kiln dried wood wool and acid-free tissue paper, dyed with water-based black. We reuse the bubble wrap provided by the brand when they ship to us too.
RETURNS AND REFUNDS
If you change your mind and return your item within 14 days, unopened and in a re-saleable condition, we will refund you. Unfortunately, if an item has been opened or used, we are unable to offer a refund. If this is the case and your item or items are not in a re-saleable condition, we will return them to you.
We cannot offer exchanges, if you desire a different product and fit the above, please return your order and then order the correct product.
If your item or items arrived a little worse for wear, please contact us within 48 hours with a photo of the goods. We will get back to you ASAP.
To request a refund, please email us at firstname.lastname@example.org with your order number, the product you would like to return and why you would like to return it. We will get back to you ASAP with further information and the next steps. Please note, if you do not email us before hand, we cannot guarantee a refund.
Please include the packing slip in your return.
You will be required to pay for the shipping costs of the return and unfortunately, will cannot refund the original shipping cost.
All our products and brands are different, some products are vegan whilst others, such as collagen or CBD gummies, contain animal products. Please always read through the product descriptions and if you’re still not sure, email us at email@example.com and we’ll answer and questions you may have. You can also filter by plant-based via our product filters.
Unfortunately, as we’re still a teeny tiny business, we can’t offer samples at this stage.
We’re trying to create a sustainable business model, so we’re keeping fairly small quantities of product to begin with. If something is out of stock, give us a couple of weeks to replenish but we’d love to hear from you on which products you are loving in the meantime.
Medicinal mushrooms are not magic mushrooms, let's get that straight. Whilst they are magical of sorts, supplementing with medicinal mushrooms won’t make you hallucinate. Instead, medicinal mushrooms support the immune system due to their beta-glucan content, support a health stress response and are powerful antioxidants.
Long story short, an adaptogen is a herb that helps your body adapt. Be it ashwagandha, maca or medicinal mushrooms, adaptogenic herbs support your body restore a sense of overall balance.
They will help elevate energy levels naturally and support your stress response. We’re big fans of adaptogen coffee from Four Sigmatic, potent powders from Los Angeles Cold Press and functional daily tinctures from Grown.
Yes! If you sign up to our email newsletter, you will receive 10% off your first order. The discount code will only work if you use the same email address.
All of the items we sell are not intended to prevent, treat or cure any diseases. If you have any medical conditions or are taking medication, please consult your doctor before starting a new supplement protocol.
This is very important, as particular supplements and herbs can interact with medication, so we always recommend speaking with your health care professional rather than guessing.
glow market and the content provided are not intended to treat, diagnose, cure or prevent any disease. All material on glow market and The Scoop is provided for educational purposes only. Always seek the advice of your doctor and/ or another qualified healthcare provider for any questions you have regarding a medical condition, and before undertaking any diet, exercise or other health-related programs.
Whilst some of our products are safe to consume or use whilst pregnant or breastfeeding, please consult your doctor or health care professional first before starting a new supplement protocol or trying a new product. Each product will have further information about this within its product descriptions.
Please keep supplements, beauty products and food supplements out of reach of children.
Head over to our book a consultation page and you’ll be able to book a FREE half an hour consultation with women’s health and nutrition coach Megan. If you like how Megan works, you’ll be able to book a follow up consultation for the week after in which you’ll keep a food diary. Follow ups are in-depth, hour long phone calls in which you’ll be guided through a hyper-individualised protocol. This cost £50 per hour.
If you own a wellness brand, work for a wellness brand or simply know of a brand you think will fit right in, email us hello@glowmarket.Co.uk